In a world where chronic pain and discomfort often seem intractable, a beacon of hope emerged from the intersection of science and empathy. This is the story of Symass, a brand born out of a personal journey and a relentless pursuit of relief.

It all began with a simple observation: traditional Transcutaneous Electrical Nerve Stimulation (TENS) units, while effective, were often accompanied by cumbersome electrode pads that were less than ideal. They fell off easily, caused skin irritation, and offered limited adherence, especially during movement. This was a problem that needed a solution, and it fell to one determined individual to provide it.

Meet Dr. Alexia Shen, a leading physiatrist with a heart full of compassion and a mind brimming with innovation. After years of witnessing her patients’ struggles with both chronic pain and the inconvenience of their TENS unit pads, she decided it was time for a change. She envisioned a future where pain relief was not just effective but also comfortable, convenient, and patient-centric.